Shipping & Returns
- We make every effort to ship your items promptly using an express carrier service, generally within 7 business days of the purchase date for in-stock merchandise. However, you agree that we may ship anytime within 60 days of the purchase date
- Reese and Rose offers Free Ground Shipping on every order. If a more urgent shipping method is needed, then the buyer will be charged that fee accordingly.
- For delivery by December 23, 20xx, your on-line order for in-stock merchandise should be placed by no later than December 15, 20xx. After that date or for merchandise that is not in-stock, you may contact us by telephone and request special delivery arrangements.
- If we learn that we are unable to ship your items within 60 days of the purchase date, we will notify you about the delay and seek your consent on the expected delivery date. We will promptly cancel your order and issue you a full refund if you do not consent to an expected delivery date after this 60 days period.
- Shipping is currently available only to valid business or residential addresses in the United States.
- Shipping fees are non-refundable, and any shipping fees to return items are the responsibility of the customer. When returning an order we urge you to ship using a tracking number. Reese and Rose is not responsible for any lost returned packages. If you wish for Reese and Rose to supply you with a return label, we will deduct the cost of the shipping label from your return before processing your return. Your return will be processed minus the cost of shipping it back.
- Any exchanges or returns must be authorized in advance by a customer service representative. Certain items may be subject to a 15% restocking fee.
- An item will be accepted as an exchange or return within 10 business days after receiving the package. Items will only be accepted for return if it is returned unused, in new condition, and in the original packaging. Reese and Rose has the right to refuse any returned packages if we feel that items have been tampered with.